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Monday, April 30, 2012

Daughter's laptop having booting issues, looking for solutions.

My 13 year-old has a fairly new laptop, (3 gigs ram, dual core) running Windows 7. I don't know if it's 32 or 64 bit. She is living with me after a divorce, so we both have little info.

What happens is, it begins to boot into win7. After it reaches the animated Microsoft logo, it simply reboots to the acer start-up screen and loops around.

I've tried booting into safe mode and also tried from a windows recovery cd, with no luck. Unless any of you have any further ideas, I'm ready to try a clean install.

This brings me to my next problem Although the windows key is on the bottom of the laptop, she doesn't have a windows DVD (of course) Is there an image I can burn and load, while using her key? Is there a way to determine 32 or 64 bit?

Is there a compelling reason for me to load the customer candidate of windows 8?

Thanks in advance,



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